Refund policy

Shipping Policy – Saggal.store

Thank you for shopping with Saggal.store. We are committed to delivering your orders safely and quickly across Saudi Arabia.

1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

2. Shipping Time
Estimated delivery times within Saudi Arabia:

- Major Cities (Riyadh, Jeddah, Dammam): 3–5 business days
- Other Cities & Regions: 4–7 business days

Delivery times may vary depending on courier services, weather conditions, or high order volumes.

3. Shipping Charges
Shipping costs are calculated at checkout. Occasionally, Saggal.store may offer free shipping promotions within Saudi Arabia.

4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS so you can track your delivery.

5. Incorrect Address
Customers are responsible for providing accurate shipping information. Saggal.store is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

6. Delivery Attempts
Our courier partners may attempt delivery multiple times. If delivery fails, the package may be returned to us.

7. Damaged or Lost Packages
If your order arrives damaged or is lost during shipping, please contact us within 48 hours of delivery so we can assist you.

8. Contact Us
If you have any questions about shipping, please contact us:

Email: saggal.store@gmail.com
Website: Saggal.store
[4:08 am, 11/03/2026] Tabash Mohammad trading and contracting LLC: Return & Refund Policy – Saggal.store

Thank you for shopping at Saggal.store. Customer satisfaction is very important to us.

1. Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, the item must be:

- Unused and in the same condition that you received it
- In its original packaging
- Not damaged or altered

2. Non-Returnable Items
Some items cannot be returned, including:

- Items that have been used or damaged by the customer
- Personal or hygiene products (if applicable)
- Clearance or final sale items

3. Return Process
To request a return, please contact us at saggal.store@gmail.com with:

- Your order number
- The reason for the return
- Photos of the product (if damaged or incorrect)

Our team will review your request and provide instructions for returning the item.

4. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days.

5. Shipping Costs
Shipping costs are non-refundable. Customers may be responsible for return shipping fees unless the item was damaged or incorrect.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery so we can resolve the issue quickly.

7. Contact Us
For return or refund requests, please contact us:

Email: saggal.store@gmail.com
Website: Saggal.store